Do internet shopping It can be big business and of immense ease. You don't have to face mall parking, salesperson wanting to push you something you don't want and can still choose good products from the comfort of your couch. But care must be taken to avoid problems after shopping.
To guarantee a safe buyYou must first have the computer properly protected. Check the status of your antivirus and scan to remove any intruders that may be on your system. Avoid shopping on public or collective computers, as these transactions involve the solicitation of too much personal data, card and bank account numbers.
When choosing the store you want to buy, look for references and reviews. It is important to know the opinion of other consumers. At the time of purchase check that the site has a secure communication. Generally, in the navigation bar, there is a small lock that represents the security of purchase. At the site address there will also be a change, and an S (security) will appear after // will look like this: //www.example.com. Also be wary of stores that practice values far below the market.
E-consumer law
After the purchase is made it is important to check all information, such as personal data, shipping address and especially the deadline that the store stipulates for delivery of the product. The lawyer, consumer law expertPatrick C. Ghelfenstein warns that non-compliance with product delivery time is the biggest cause of consumer complaints. "To avoid such problems, the consumer should search the history of the site before making the purchase, check for many complaints about this item and distrust unknown sites," warns.
The expert also explains that for distance purchases (via online, phone or catalogs), the Consumer Protection Code allows the buyer to regret the operation and cancel it. In this case, the customer need not provide any justification. Just notify the company of the cancellation of the purchase within seven days after receiving the goods ?, explains. The store should reimburse the buyer for the value of the product and also for other expenses such as shipping.
In case of non-compliance with delivery time The consumer may also request cancellation of the purchase and reimbursement of the value.
The right to trade online stores is no different from physical stores. Usually exchange is only possible if there is a defect in the goods. However, most stores have their own exchange policies and guarantee product replacement. Therefore, before buying it is important to be aware of the store rules. In this case it is the buyer who bears the freight charges for shipping the product.
After all these precautions, if the client still has problems the lawyer advises that he should first contact the Customer Service (SAC) and if the problem persists, the consumer should seek the Procon or the court to intervene and help you in solving the case.
Buying online - know your consumer rights (April 2024)
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